Fleet Managers and Scotland’s Low Carbon Future

Stephen Herriot, Head of Operations, @PfHScotland

With the recent commitment by the Scottish Government to phase out the sale of new petrol and diesel vehicles by 2032, fleet managers across Scotland, not least in the social housing sector, are being challenged to plan ahead so they can play their role in supporting the transition to a low carbon future.

The ambitious announcement would see the Scottish Government achieve the target eight years ahead of its UK counterpart. But critics have been quick to raise concerns that it won’t be possible to put in place the necessary charging infrastructure in such a short space of time.

Nicola Sturgeon and her Government remain confident they can meet the 2032 deadline and expand the country’s charging networks by creating “electric highways”. The first real test of this will be plans to make the A9, the country’s longest road, the first fully electric-enabled transport route in Scotland.

Over the last few years, government has been pushing various incentives, such as the Low Carbon Transport Loan, to encourage individuals and businesses to switch to Ultra-Low Emission Vehicles (ULEV), with varying degrees of success. In this context, the real issue facing Scotland is less about infrastructure and more about whether we can accomplish a mass switchover of around 3 million vehicles currently on Scottish roads in just 18 years.

If there is any hope of reaching this goal, the Scottish Government will be looking to those responsible for managing larger vehicle fleets to take the lead as a means of making quick and easy wins. Given the specific environmental responsibilities they face, public sector organisations in areas such as housing are likely to be high on the Government’s list of early adopters when it comes to modernising their fleets.

Alongside action to tackle climate change, plans are also in place to implement Low Emission Zones across Scotland’s four largest cities. This will empower local authorities in Glasgow, Edinburgh, Aberdeen and Dundee to set environmental limits on key transport routes in order to improve air quality. At this stage, it is unclear exactly what shape these changes will take or how quickly they may come into effect. However, given the negative impact of poor air quality on public health, there is widespread speculation that the plans look set to be “fast tracked”. This creates a further impetus for fleet managers to grasp the nettle sooner rather than later and to switch to ultra low emission vehicles to prevent  future fleet management costs from spiralling out of control.

At the same time, the cost of electric vehicles continues to come down as manufacturers gear up for mass production. Industry analysis suggests that the point where the overall costs of running an electric vehicle dip below those of running a conventional petrol or diesel car is fast approaching – and likely to arrive well before the Scottish Government’s 2032 timetable for going electric.

Given policy moves now underway at a local and national level, planning ahead has never been more important for fleet managers in the Scottish social housing sector. Acting now to modernise vehicle fleets will enable the housing sector to demonstrate its green credentials. But investing now to modernise vehicle fleets should also reduce the long term cost of running those fleets – and avoid a last minute rush to switch to electric vehicles that could end up costing the sector a lot more.

Stephen Herriot is Head of Operations at PfH Scotland, who have just launched a dedicated vehicle leasing and fleet management procurement framework for the social housing sector. More information about PfH Scotland and the new framework is available at http://www.pfhscotland.co.uk.  

Let’s talk about love in the care system, at the moment there isn’t any

Duncan Dunlop
Duncan Dunlop, CEO, Who Cares? Scotland

It has been a year since we called on the First Minister to consider what was going wrong with the care system in Scotland. A year after she sat down with young people from Who Cares? Scotland. A year since she decided to call for a Root and Branch Review of the Care System (now known as the Independent Care Review).

One year on, the First Minister has shown she will not wait for the review to conclude but will look to make improvements throughout its journey. Following moves from North Ayrshire Council, who had been calling for an exemption to Council Tax for Care Experienced Young People, the First Minister announced this as a Scotland wide policy.  It’s an excellent sign that we are not waiting until the end of the Independent Care Review to take action. Immediate action to fix current inequalities is a great leap forward. However, we hope that at the conclusion of the care review this inequality won’t exist.

Make no mistake, this was an immeasurably powerful commitment from the First Minister. The care system has been in existence for 150 years and there has been change. However, it has always been change within the current construct. We still haven’t solved how to care for young people in Scotland whose own parents aren’t able to.

The current Review of Care in Scotland has the capacity to make a radical change however. A radical change to how people are cared for in Scotland.

Outcomes, at present, for Care Experienced people are shockingly poor. The statistics show that 45% of children in care are diagnosed as having a mental health disorder. In residential units, research shows that 39% of children units have self-harmed. Part of the problem is in how we deliver care and in the language around care. Homes are referred to as units or placements. Those who are meant to love and support you are called staff. Language matters and it’s never neutral.

It’s not just mental health that suffers. Care Experienced people are less likely to achieve high school qualifications, less likely to go to university and more likely to end up in prison. With many children experiencing as many as ten placement moves in their care journey, it’s easy to see why they may struggle at school. Why they struggle then at home and in the communities they find their selves being moved into.

Our members tell us that they feel like they live in a system that takes care of everything for them as a means of managing risk. A system which doesn’t reflect the process of growing up in a traditional family home.  A system without love. This can leave them exposed in a world where, when they turn 21, they find their selves having to deal with the harsh realities of life. In many cases, they leave a system which in seeking to stop things happening to them, hasn’t been able to make enough things happen for them.

It is important that we deliver radical change. We need to act now. The average age of leaving care is 16-18 according to the Centre for Excellence for Looked After Children in Scotland but the law says young people have the right to remain in care until they are 21.

Every single month this year, one of our young members has died.

Why, if young people have the right to stay in what they feel is a secure and stable environment, are they leaving five years before they have to? They are swapping five years of safety and stability for uncertainty. So, we hope that the review examines what has made this happen.

It comes back to love and how we care for our young people.  They are brought up in a world of risk assessments, of logs that record their every move and behaviour. An environment that is alien to what a family home should feel like.

Young people want to be loved. They want the freedom to love people back. The status quo is presented as though the system is neutral towards the idea of love. It isn’t. It doesn’t talk about it at all, that’s not neutral.

Let’s talk about how we bring young people up in an environment that is stable and secure but also, shows them that we love them. Let’s talk about love.


This election will impact on Scottish housing

AM March 15
Annie Mauger, Executive Director, Chartered Institute of Housing in Scotland, @CIHScotland

With control of housing policy devolved to Holyrood, voters with a priority interest in Scotland’s future housing landscape could be forgiven for thinking this Thursday’s general election is of limited relevance to them. Key policies such as affordable housing targets, the integration of health and social care, planning and land reform are all areas where the Scottish Parliament, the Scottish Government and, in some cases, Scotland’s 32 local authorities take the lead.

So why should Scottish housing professionals and others with a keen interest in housing take the time to scrutinise general election manifestos and interrogate the policies of their local general election candidates before voting this week?

In fact, there are many areas of policy with a major impact on housing that remain reserved to Westminster. Nowhere is this truer than in the case of welfare policy. Despite recent reforms that have seen some aspects of welfare policy devolved to Holyrood, there are still significant aspects of welfare where Westminster has the final say. Furthermore, we are still currently in a state of transition as responsibility for certain aspects of welfare policy is transferred to the Scottish Parliament. This means, for instance, that far-reaching UK Government reforms to welfare policy such as the roll-out of Universal Credit are having – and will continue to have – a direct effect on the availability, accessibility and affordability of housing in Scotland.

In particular, CIH Scotland has recently highlighted the negative social impact and spiralling costs of implementing Universal Credit in Scotland. CIH Scotland members have reported to us a substantial increase in rent arrears as a result of delayed payments. Social landlords have been forced to commit substantial internal resources to support tenants with their claims while demand for financial support from alternative sources such as the Scottish Welfare Fund and referrals to food banks are also on the rise. We have also seen an increasing reluctance by private landlords to let property to Universal Credit claimants. These multiple problems of implementation are something the next UK Government – whatever its political colour – will have to confront and resolve.

More recent research has also highlighted the negative impact of proposals by the UK Government to cap Housing Benefit or the housing element of Universal Credit for social housing tenants at LHA rates. This means that single people under 35 years of age will see their allowance capped at the Shared Accommodation Rate (SAR) with the result that around 21,000 younger social tenants in Scotland could collectively face a rent affordability gap of up to £22.6 million per year.

These are just two examples of policy areas where the actions of a future UK Government will have a real and direct impact on the Scottish housing sector. Anyone interested in Scotland’s future housing landscape should therefore consider carefully the implications for Scottish housing of this Thursday’s general election. Having done so, I hope that most will realise just how important it is to go out and vote.

Annie Mauger is Executive Director of the Chartered Institute of Housing in Scotland.

This article first appeared in Inside Housing.

Let’s empower our learning disabled to lead on change

People with additional needs are helping to make their services and communities better says James Fletcher, director of the Association for Real Change Scotland (ARC)

People with additional needs are helping to make their services and communities better says James Fletcher, director of the Association for Real Change Scotland (ARC)

This week is learning disability awareness week with the theme ‘looking back, thinking forward.’ To mark this, members of the National Involvement Network, a group of over 80 people with learning disabilities or support needs, have decided to hold a unique event in Glasgow called “Hear our voice; 10 years of leading change in our services and communities.’

The event will planned and delivered entirely by people with additional needs with support from ARC Scotland and will be attended by over 180 people who can help shape the future of social care in Scotland.

It will celebrate the remarkable achievements of the members of the National Involvement Network in becoming leaders of change, and highlight their ground-breaking publication the Charter for Involvement.

The Charter for Involvement sets out in their own words how they want to be involved in decisions made about their services and communities.  It does this in a practical and straightforward way that can be understood by everybody.

It avoids the jargon and over-complication that is often introduced by professionals and is a barrier to meaningful involvement and co-production.

Their work has become part of the DNA of Scotland’s social care sector and has already helped to improve the lives of hundreds of supported people across the country.  At this week’s event, a further three organisations will formally commit to putting the Charter into practice- bringing the total to over 50 organisations that are now doing this.

This is making a real difference to work practice and culture within social care organisations and health and social care partnerships in areas such as staff recruitment, training, policy-making and governance.

It is telling that over the past year, members of the National Involvement Network have chosen to focus their attention on speaking with people who have communication difficulties about their experiences of living in their communities.  They have developed a specialised ‘Talking Mats’ framework to do this, and some have undergone training to use it.

Through this work they have helped people to connect with their community resources, such as church and cinema and to express ways in which the support they receive can be improved.

For the members of the National Involvement Network, learning disability awareness week is an opportunity to celebrate their remarkable achievements over the past 10 years.

Lynnette Linton, Chair of the National Involvement Network said “We would like delegates attending the conference to learn what involvement means from the point of view of people who receive support. We hope they will be inspired and motivated to find new ways to hear and include the voices of people who use support services.”

The event is also an opportunity to look to the future and consider how supported people themselves can help social care organisations and the communities they work in to address and adapt to the very real challenges they face.

Learning form the experience of people who receive support (and those who need it but don’t get it) must surely be the foundation for informing the changes still to come within this sector. As Lynnette Linton put it, ‘In future involvement won’t be special, it will just be natural.’

Fortunately, there is a willingness amongst many people to share their experiences in and contribute to finding solutions to sometimes complex issues, such as budget cuts and managing risk.

This valuable resource has yet to be fully realised. To do this, people tell us they must first feel listened to and respected, and to clearly understand how their views will influence the decisions being made.

Meaningful involvement and co-production takes time to do properly, will not always give the answers that are hoped for and may challenge professional assumptions.  However the result is support and community services that are centred around the people that use them.

By this time next year the National Involvement Network aim to have 100 organisations signed up to the Charter for Involvement, and to extend their work to communities out-with the central belt.


New Scottish Social Housing Charter places important new emphasis on tenant scrutiny

Marian Reid head shot SMall
Marian Reid Deputy Director of CIH Scotland

A new revised Scottish Social Housing Charter came into force on the 1st April this year. The Charter was first introduced five years ago as one of the provisions of the Housing (Scotland) Act 2010, with the aim of improving the quality and value of services provided by social landlords in Scotland.

The revised Charter is the result of an extensive consultation process involving a range of stakeholders including social landlords, tenants and representative bodies.

Although the outcomes of the new Charter are largely the same as for its predecessor, there are some important changes in emphasis. For instance, there is an explicit recognition of the role of new technology such as web-based systems and mobile applications in improving communication between landlords and their tenants.

The most recent changes to the Charter also point to a growing recognition of the role of tenant scrutiny as a means of improving performance, achieving efficiencies and delivering improved outcomes in social landlords’ housing activities. In relation to tenant involvement, one particularly notable inclusion is a direct reference to supporting tenants to scrutinise landlord services. Coupled to this, social landlords are now expected to actively involve tenants and other customers in reviewing how they deliver value for money.

As part of CIH Scotland’s Housing Festival, Housing Minister Kevin Stewart recently launched a practice guide and training toolkit to help landlords and tenants achieve more effective scrutiny.

Over the next five years, we can expect to see even more active engagement in tenant scrutiny of landlord services. The scrutiny resources combined with the revised Charter offer landlords the opportunity to fine tune their services to be as responsive as they possibly can be to the needs of tenants.

Marian Reid is Deputy Director of CIH Scotland.

 To download the Scottish Government funded scrutiny practice guide and training toolkit go to http://www.cih.org/scotland-tenant-scrutiny-programme

The Scottish Government is funding a series of free information events aimed at tenants and landlords and delivered by TPAS Scotland and Tenants Information Service (TIS), looking at the changes that have been made to the Charter.

For details go to http://tis.org.uk/ or http://www.tpasscotland.org.uk/



In the current economic climate private sponsorship of arts and heritage has never been so important

David Watt - Arts & Business Scotland
David Watt, Chief Executive, Arts & Business Scotland

On the 3rd April 2017, the new Culture & Business Fund Scotland (CBFS) was launched by Cabinet Secretary for Culture, Tourism and External Affairs, Fiona Hyslop. Providing critical pound for pound match funding of private sector sponsorship of arts and heritage activities, the CBFS will help to bring to life creative projects of all sizes, throughout Scotland.

In the current economic climate, rising costs and shrinking budgets are putting pressure on arts and heritage organisations’ finances, making private sector sponsorship more important than ever.

Evolving from Arts & Business Scotland’s renowned New Arts Sponsorship Grant (NASG), which recently celebrated a decade of success, investing over £7.5 million across more than 500 individual arts and heritage projects, the CBFS is bolstered with a new dedicated heritage strand and will also allow projects to continue to receive funding during their second and third years.

2017 is also the official year of History, Heritage and Archaeology, and widening the scope of the new fund to include support for Scotland’s crucially important heritage sector is extremely timely. Ranging from archaeology to historic buildings and taking in intangible heritage, green spaces, libraries and museums, our hope is that the new heritage strand will attract lots of exciting new applications.

We are also particularly keen to highlight the opportunity the new fund offers for projects to apply for second and third year funding, a key facet that has been particularly welcomed by businesses and cultural organisations that have participated in the New Arts Sponsorship programme in previous years. This innovation should hopefully encourage applicants to be even more ambitious with their project proposals and will enable relationships between culture and business to strengthen and grow over a longer period of time.

Over the past decade, NASG helped a wide variety of arts and heritage projects of all sizes located across the length and breadth of Scotland get off the ground, ranging from the creation of a unique sculpture celebrating the role of herring gutters in the Shetland fishing industry to the marketing and promotion of a new local arts festival in Galashiels – and from a specially commissioned piece of event theatre telling the story of Aberdeen and engaging the local community across the city to an interactive theatre production exploring issues around the impact of climate change, launched on the Hebridean island of Eigg before touring the Highlands and Islands and beyond. With a new wider scope, I am confident that the new fund will help to realise a similarly eclectic mix of arts and heritage projects in the years ahead.

Eligible projects can receive grant funding between £1,000 and £40,000, matched by business sponsorship to the same value. In the fund’s inaugural year, £300,000 will be provided by the Scottish Government, via Creative Scotland, while Historic Environment Scotland will make an initial contribution of £36,000 towards developing and raising awareness of the fund within the heritage sector.

Programmes such as this have the important benefit of encouraging private investors to give generously to the cultural sector with the reassurance that the value of their investment will be matched by government support. As well as doubling the financial stimulus to qualifying cultural projects, allowing larger and more complex projects to get off the ground, this approach also amplifies the positive impact on business from being associated with these projects. I have spoken to many organisations that have enjoyed fruitful partnerships with the cultural sector as a result of our previous NASG programme. Common to all are the huge benefits they have seen to their own business as a result of getting involved.

A public opinion poll commissioned by Arts & Business Scotland to coincide with the launch of the new fund demonstrates the extent of these benefits to business. A majority of Scots say they would be more likely to buy goods and services from businesses that support arts and heritage projects in their local area. 69% agree it is important for businesses to support such projects in their local community while more than three in four Scots agree that supporting local cultural and heritage projects reflects well on businesses.

As many participating businesses will testify, supporting cultural projects isn’t just an act of selfless philanthropy. There are lots of good, hard-headed business reasons for doing it. With its new wider scope and longer term focus, I look forward to seeing the Culture & Business Fund Scotland deliver many more successful partnerships between business, heritage and the arts over the next year and beyond.

We can build as many homes as we want, but Private Rented Sector tax changes could crush the home owning dream for millennials


Amanda Wiewiorka, Managing Director, Wardhaugh Property 

With the release last week (7th February) of the UK Government’s long awaited housing white paper, Scotland’s own problems in the area were propelled into the limelight. The simple fact is, not enough houses are being built to meet increasing and changing demand, making homeownership an unaffordable dream for many millennials.

‘Modular homes’ or ‘off-site’ construction could offer part of a solution to this crisis. The process of constructing ‘modules’ complete with everything from electrics to plumbing at a factory away from the development site has already been identified by the Scottish Government as a way of addressing the housing shortage.

The concept is widely used around the world to provide strong, energy efficient homes.  Here in Angus, the first six houses of a new development on the site of the old Inverpark Hotel in Arbroath were built in complete units at a factory in Dunfermline before being delivered to the site last week.

It was Theresa May’s proclamation that the UK would take a different stance to homeownership, supporting long term renting as a viable alternative, which struck me. If she does indeed wish to move towards equal perceptions in Britain between renting and homeownership, then she must echo that sentiment in her policies.

Even if we increase the number of ‘modular’ homes and increase the levels of traditional house building to keep up with demand, the UK Government’s disastrous ‘tenant tax’, which comes into effect in April this year could undermine the entire effort.

The Government has decided that landlords, unlike every other business, will be taxed on their income rather than their profits.  This tax raid will only succeed in driving up rent levels in order for landlords to meet their costs.

With saving for a deposit noted as one of the biggest hurdles to homeownership, how will tenants who rent a property ever be able to save up enough money when they are forced to pay sky-high rents by a Government policy that is, in reality, detrimental to the very people the recent white paper aims to help.

Similarly, if the government truly wishes to achieve parity of perception between renting and buying a house, making it a much clearer choice for people rather than something they have no choice on, they will require the investment of professional landlords and letting agents.  Yet, the very tax changes being implemented will drive those same people out of the market and rob the country of that investment.

The UK Government has to make up its mind, is it trying to drive landlords out to increase the supply of housing available to buy, or does it need landlords to increase the supply of quality properties available to rent to achieve balance?

So whilst innovations such as modular housing can help supply at the edges, both the UK and Scottish governments must begin to make consistent policy decisions if we are to seriously tackle the country’s housing problems.